Ebb and Flow

Mobile Massage Therapist

Privacy Policy

Ebb and Flow is the trading name of Laura Thiele of 29 Whinberry Road, Altrincham, WA14 5TU. I can be contacted by email at [email protected] or by phone on 07886000805. My website is www.ebbandflow.biz

Your data is held, with your consent, for the purpose of providing safe and appropriate treatment. The information I hold about you will include medical and clinical information, and details of treatments provided, as well as personal information including your address, your email address, and your mobile phone number.

Your written clinical records are paper based and are stored in a locked filing cabinet. Your medical records must be kept for a period of 10 years for insurance purposes, and they are then securely destroyed following guidelines. I may, from time to time, share this information with other professionals, such as Physiotherapists, GP’s, Consultants etc, but only with your express consent, and only for the purpose of providing you with professional treatment. You have the right to request a copy of all the information held on your record, and this will be provided, free of charge, within 1 month.

Your contact details, and details of email conversations/messages, may be stored electronically, on password protected devices. This information may be used to contact you regarding Ebb and Flow, offers, and other information that may interest you. Marketing contact will never exceed once per month. In addition to this, I very occasionally send contact via post (Xmas cards etc). You will only be contacted by phone/text regarding direct information about your appointments (including appointment reminders, follow ups, or if I am running late or unable to locate your property). Your information will never be shared with any third parties for marketing purposes. You can unsubscribe from marketing contact, and request the deletion of all electronic records, at any time, and I will carry out your request within 48 hours.

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